Facebook Reviews

Elsa Eldard Lehner on February 16, 2018

U-Pack was awesome. The only problem I had is when the truck was dropped off at my new house the driver took the ramp that we used to carry all the heavy stuff onto the truck. I had to hire another person to help. Otherwise great service

Sharon Bard Doyle on February 16, 2018

The whole experience was very good, from making the first call to find out what service was best for me to the actual dropping off, picking up, and delivery of my items. I used the trailer. I didn't realize how big it really was. The driver was accommodating and put the trailer where I needed it. Showed me about the ramp and bulkhead doors. Came within a day of it being packed and then accommodated my arrival down south. The reason i'm giving a 4 instead of a 5 star review is there was a leak in...  See More the roof which damaged some of my wood furniture. I would recommend placing a tarp over your belongings.

William Chan on February 15, 2018

My Wife Lara and I recently moved from Redmond, Oregon to Hampton, Virginia! We greatly appreciated the 28 foot trailer to move our items. The folks at the office, online, and drivers were very helpful with our move across the country. Thank you for your help in moving us to our new destination!

Steven Gilmore on January 30, 2018

it’s an excellent service and the staff at both ends were friendly. but there are definitely some things to consider before proceeding: the relocubes hold more than what you might think at first look, so you have to also consider that each one has a maximum cargo weight limit of 2,500 pounds and that the cargo weight should be evenly-distributed. you won’t really know how much it weighs after you load it, nor how well you distributed the weight, until it comes time to forklift it onto the tr...  See Moreuck. as you load it, you are supposed to tie down/strap your possessions in sections to ensure stability inside the relocube; the tie down points are not that functional, unfortunately, because the openings are very narrow and the points themselves are at fixed locations that don’t always correspond well to your load. “put everything that can fit into a box, into a box” is very good advice as loading a relocube is sort of like Tetris. although you can secure a relocube with a single padlock, for maximum protection you should have 2 locks, one for each door. and finally, scheduling: neither my origin or destination contacts could give me more than a vague guess as to when during the day the relocube would be delivered or picked up, which was surprising.

Jennifer Gurske on January 12, 2018

We had ups and downs with our experience with U-Pack moving from Wisconsin to Arizona. We scheduled it more than a month in advance as our truck needed to be at our new house by the 29th. The day the truck was to be delivered between 12-4, it never came and we had to call U-Pack. They said they were behind, but no one contacted us and our movers were going to be at our house at 8am the next day! The truck was delivered at 8pm after they found someone who could deliver it. The truck made it to Ph...  See Moreoenix well before it needed to be there, which was great. When I called to schedule delivery, the woman told me they were transferring it to another company and I had to call them. I called the other company and they couldn't schedule it until U-Pack passed it to them. She said the next day. I called again and she said they hadn't received it from U-Pack. I called U-Pack again and it turns out we had a balance on our account and they wouldn't deliver it until it was paid! No one ever mentioned this to us! I paid it immediately and they said they would send the truck over to the deliver company. The truck made it to our new house at 4pm on the 29th, but that was because everyone made an extra effort, which we appreciated. We also had a terrific delivery guy who did an amazing job of getting the truck into our tricky driveway.

Toni-Ellen Silva Brown on December 29, 2017

Best experience moving ever. Did exactly what they said they do. Nothing broken.

Jodi Ashworth Warenski on December 22, 2017

Upack was great, for the most part. The only complaint I had was that the "time windows" for drop off and delivery were never accurate (often by several hours). I missed a lunch appointment because they were 2 hours late dropping off the trailer. They were great to answer questions, and the driver even too the time to park the trailer at its destination in a less than easy place so it would be easier for us to unload. Great friendly service. Cost wise, you can't beat Upack. It was only a coup...  See Morele hundred more than renting a box truck and paying for the gas. When you have two cars, two drivers and a moving truck, hiring a driver (or flying our my dad to drive) made Upack less expensive, and I didn't have to worry about an inexperienced driver navigating the mountain passes of West Virginia in December. One other thing: Upack gives you a window of time to expect the truck to get to its final destination. You can pay extra for a guaranteed delivery date, but they got the truck to its destination in plenty of time!

Manny Perez on November 17, 2017

They did a great job and very accommodating. I will used them again

Denise Morra Steffenhagen on October 17, 2017

Just moved from Oregon to Colorado. Upack/ABFwere less expensive than traditional movers. We had more control of timing. The load and unload timing was flexible. Everything arrived safely, just as we packed it.