Facebook Reviews

Ruth Calvert on June 5, 2018

Very professional and gave good information on how to process our move. I would use them again.

Jill Swindull on May 22, 2018

Hands down the best service around. We have used them twice and twice 10 stars a piece. Love this concept.

Dawn Hensley on May 3, 2018

I definitely recommend U-Pack to anyone moving a far distance! Everything was SO easy. From the booking to the move then the empty cube pick up. I did not give that 5th star only because the communication during the move dropped off a little. I was never alerted that our cube was ready to be scheduled for delivery. Not the end of the world, just would have been nice to have our bed one day earlier. Thanks U-Pack!

Bonnie Rolle on April 30, 2018

Unpack is a good moving alternative to a moving company if you don’t want pay a lot of money.

Marvin Crockett on April 16, 2018

This was my first experience with ABF U-Pack. I researched my moving options online quite a bit, watched videos, got a quote and decided to go with U-Pack. They were the least expensive (even compared to U-Haul). Everyone I had dealings with in person or over the phone were very friendly and helpful. The only issue I had was that our shipment got hung up in Atlanta, GA for about a week. We were told that it was due to the Easter Holiday weekend and bad weather up north that caused a backlog. It ...  See Morewasn't a big problem and we received our belongings in good condition. Over all the move was very good. If I ever had to do it again, (and I hope I never have to), I would use U-Pack again. However I would purchase actual, uniform MOVING BOXES rather than random sized boxes because they were harder to stack tightly. The how-to videos were helpful but none of them showed how to cope with large, odd shaped items like easy chairs, bikes, patio tables, etc. We managed ok though. Overall, it was a good experience and I would recommend them for inexpensive, ease of use, no headache, no hassle long distance moving.

Steven M Hobart on April 11, 2018

Two areas of concern. The trailer had a leak in the roof in a spot that had been previously patched. U-Pack was responsive, but it took about four hours for the tech to arrive and patch the hole while we were trying to pack. After he fixed it, we continued to pack. The next day the repair was still leaking. U-Pack again sent the same tech back up to repair the leak. Another four hours of downtime. I didn't want to continue to pack if the leak could not be fixed. The leak did get fixed, but we ha...  See Mored to stop loading when we had a crew to help us. Fortunately we had the trailer over the weekend to continue packing. Turns out that nothing appears to be damaged from the leak. But please, U-Pack, you need to give the trailers a once over before sending them out. Second issue. U-Pack overcharged us for usage. We contacted for a full trailer but only used 21 feet. It took four phone calls over the course of 2 weeks for them to post the refund to our account. Seems excessive. I think we would use them again, but I would underestimate the usage of trailer space and have U-Pack bill me for the difference instead of waiting 2 weeks for a refund. Oh, and I'd do a better job of inspecting the trailer before accepting it.

Tet Jet on April 5, 2018

Pretty pleased with upack. Representatives were friendly and scheduling was easy. My only complaint is that the seals around the door of 1 of our cubes was deteriorating. I pointed this out to the guy who picked up our loaded cubes and asked him to apply tape or something to seal it. He said he would. Sadly the cube was not sealed upon arrival to our destination. White and blue dust/chalk like powders were all over our boxes. I have no idea what this substance was hopefully nothing harmful Good...  See More thing we sealed all boxes really well and saran wrapped our furniture. I was under the impression that these cubes were sealed but apparently not.

Jeannie Hall on March 26, 2018

A in all expensive to get any thing extra. Will use u-hall truck for move close by, now that have help into senior residence.