Understanding the U-Pack Customer Dashboard

Managing your move with the U-Pack dashboard

Moving long distance can be stressful, but managing it doesn’t have to be — not when you’re moving with U-Pack®. Our customer dashboard provides easy access to everything you need, from payment information to scheduling delivery. And you can see it all on your schedule!   

FAQs about the U-Pack customer dashboard

What is the U-Pack customer dashboard?

It’s a web interface that enables customers to self-manage their moves on their own time, 24/7.

Is it easy to use?

Yes! The dashboard is designed to make managing your move easy. And it doesn’t require creating a username or password since it’s linked to your moving reservation number.  

How do I access it? 

You’ll receive access immediately if you reserve online, and a secure link will also be sent in your confirmation email — whether you book online or over the phone. If you have cookies enabled on your internet browser, you can get to the dashboard from upack.com. Just bookmark the website for easy access! 

What information will I find in the dashboard? 

You’ll have access to everything you need, including moving alerts (like announcements, updates or forms you must complete), the delivery addresses, booked equipment, payment processing, estimated transit dates and your invoice. You’ll also find links to packing and loading tips, equipment parking guides and other important information for your move. 

Will the home screen change? 

The home screen is dynamic, meaning it will change depending on the stage of the move to show the most critical information at a glance. For example, if you’ve already shipped your belongings, you’ll see the tracking information for your shipment first thing. Of course, you can always use the top menu (from a mobile device) or the left side menu (from a PC/laptop) to navigate to another screen anytime. 

Can I update my address online? 

If you booked your move without knowing your final address, you can easily update or add the delivery address without having to call!  

Note: If the delivery address is in a different zip code than the one on your quote or some other significant change is required, you might have to call to confirm the change and discuss any pricing differences

Am I able to change my payment method?

Yes! You can add or update a payment method in just a few simple steps! Go to the moving details tab and click on “Payment Info” to make your update. Enter the card information and save it to your profile.

How do I schedule equipment delivery and pickup?

Using the menu, eligible customers can schedule equipment delivery and pickup. Keep in mind that these tasks should be completed by 5 p.m. (in the service center’s time zone) at least one business day in advance. To make it easy, the recommended dates will be listed in the dashboard.  

Note: If you have special moving circumstances, you might need to call to schedule delivery and pickup. Don’t worry, we’ll let you know if that’s the case! 

How do I track my shipment?

You’ll have access to up-to-date tracking information at each stage of the moving process from the homepage or by using the menu.

Can I view price changes online if I use more or less space in the moving equipment? 

If you need to use different space in a moving trailer than what you reserved, you can add or subtract the per-foot rate shown on your pricing screen (down to a five-foot minimum). If you’re moving with multiple ReloCubes®, you’ll be able to see the cost savings if you end up using fewer Cubes.

Can I get a receipt for my move in the dashboard? 

Once your belongings are in transit, you’ll see a final invoice and receipt for the payment. 

Can I fill out moving forms online? 

If there are any forms required for the move, like customs documents or the invasive species checklist, you can easily access them and complete them online. 

Do I have to use the dashboard for everything? 

Of course not! Our moving consultants are always happy to help over the phone. Just give us a call at 844-362-5303844-594-3077. 

Still have questions?  

If you have questions about the dashboard or how U-Pack works, let us know in the comments. You can also request a free quote online or call 844-362-5303844-594-3077 to speak to a moving consultant.  

Learn more about why customers choose U-Pack for long-distance moves.