U-Pack has been in business since 1997. 

Because ABF Freight® is the primary transportation provider for U-Pack, people often refer to us as ABF Moving. Both U-Pack and ABF Freight are ArcBest® brands. 

U-Pack® is a long-distance self-move service where you do the packing and loading, and we drive your belongings to your new home. We offer two equipment options — moving trailers and ReloCube® containers — and provide additional services like storage to help customize your move.

Learn more about how U-Pack works. 

U-Pack is headquartered in Fort Smith, Arkansas.

You can contact our moving consultants in several ways: call 888-570-7422888-570-7422, email moving@upack.com or reach out on Facebook or Twitter. You might also look around our website or moving articles for answers. 

U-Pack is not a franchise. Our primary transportation provider, ABF Freight, operates our service center locations.  

U-Pack offices are open 7 a.m. to 7 p.m. CT on weekdays, and 9 a.m. to 4 p.m. CT on Saturdays. However, we can help you get a quote or answer questions about your reservation 24/7.  

Yes! U-Pack is a proud member of the Better Business Bureau®. You can get a report of our current standing by visiting the BBB online or by contacting the Better Business Bureau for the state of Arkansas at 501-664-7274. Just enter our toll-free number, 877-453-7274, to find us. 

The DOT (Department of Transportation) number for ArcBest II, Inc., DBA U-Pack is 2946400 and the Freight Forwarder (Interstate Operating Authority) number is FF-17300. U-Pack is not a motor carrier. 

A Bill of Lading is a contract between you and U-Pack for the transportation of your household goods. It will include your name, origin and destination address, equipment information, and other information important to your move. We will mail, email or fax a copy of your BOL before your move, so you'll have the opportunity to review the details and terms and make sure everything is correct. If you have questions or need to make changes before moving day, just give us a call.

Make sure your shipment doesn’t include anything poisonous, flammable, corrosive or perishable. Our Do Not Ship list tells you everything you should avoid packing.

It’s a required document for people moving from a regulated area. This form walks you through how to inspect outdoor items for invasive species. Learn more about spongy moths (previously named gypsy moths). 

Great news! They stay right where you loaded them. While other freight on the trailer will be unloaded at local service centers, your items stay behind the locked bulkhead wall until you remove your lock and the wall at your destination.

If you get a message saying we don’t service your address, we may still be able to help! Alternatives like loading at one of our local service centers might work. Call us at 844-362-5303 to explore your options. 

With over 240 service centers across the U.S., Canada and Puerto Rico, U-Pack can help you move virtually anywhere — metro areas, small towns and the places in between. Get a free moving quote to check your ZIP codes.  

U-Pack can deliver to military bases in the U.S. If you're interested in doing a military move with U-Pack, give us a call or request a free quote online.

Enter your city/state or ZIP code into our coverage map to find the location closest to you. 

In most instances, U-Pack can deliver to a college campus in the U.S. If you're interested in doing a student move with U-Pack, give us a call or request a free quote online. 

Our space estimator tool makes it easy to figure out the linear footage you’ll need in the trailer or how many Cubes to reserve. If you’re still not sure, our experienced moving consultants are happy to help — just give us a call. 

You’ll normally find lower prices in the “off” moving season — while this changes a bit each year, it’s typically September through April (while most schools are in session). Off-peak days are usually mid-month and mid-week. Our moving consultants will gladly give scheduling advice!  

You can book your move online or by calling 888-570-7422888-570-7422. The only things we need for a reservation are the origin address, a phone number, an email address and a valid credit or debit card (no money is due until moving day).

A reservation guarantees your move date and secures the equipment, so we recommend reserving as early as possible. No deposit is required to reserve your move, and U-Pack offers a lenient cancellation policy.

Yes! Ask a moving consultant if you qualify for student discounts or military discounts (for current and former service members). 

While we don’t offer specific discounts for AAA or AARP members, ask your moving consultant how you can save on your moving costs or if you qualify for any other discounts. 

You can access your bill of lading (BOL) and delivery receipt through the U-Pack customer dashboard or by contacting us.  

In the rare event that you have a dispute regarding your billing or payment, have questions about your invoice or need clarification on any charges, our customer service team is here to help. You can reach out via phone or email, and we'll be happy to assist you. 

Please email moving@upack.com with your name and reference number, and we’ll send you a claim form to complete and submit. After submitting the form and required documentation, you will receive an email confirmation letting you know that your claim has been received.    

If you need to check the status of your claim, please call 888-570-7422888-570-7422 or email moving@upack.com.  We’ll be happy to help! 

U-Pack accepts all major credit and debit cards and PayPal payments. Learn more about accepted payment methods. 

Yes. Just provide their credit or debit card information when you reserve your move. 

U-Pack does not charge a deposit. You’ll reserve your move with a credit or debit card, but nothing is charged until after your shipment is picked up. 

If the final bill differs from the quoted price, it’s typically because the shipment took up more space than was originally quoted. Moving trailer prices are based on the linear footage your belongings take up and ReloCube® prices are based on the number of Cubes used.  

Here are other things that could affect your price:  

• Changing the move date 

• Changing the locations you’re moving to and/or from 

• The trailer or ReloCube is cited a parking fine or is towed while in your possession 

• You keep the equipment longer than the allotted loading time or do not take delivery of the equipment for unloading within the allotted time (detention and storage accrues at $50/day per ReloCube and $250/day per trailer) 

• You fail to return the ramp to the local service center on time 

• You load the ramp behind the bulkhead wall with your belongings 

• You do not provide the Invasive Species Checklist, which is required for shipments moving into some states, resulting in delayed transportation 

• Your items are banned/seized by Canadian/U.S. Customs 

• You cancel within seven days of your move date 

• You or a representative you designate are not present to sign for the equipment, requiring re-delivery 

• You leave trash or boxes in the equipment after your move is complete 

• You’re moving to Canada, Hawaii or Puerto Rico. Canada moves require a customs fee, Hawaii moves require an offshore tax and admin fee, and an offshore tax applies to Puerto Rico moves. These will be applied to your Bill of lading, but are not listed on the quote 

Learn more about what affects U-Pack prices.  

We understand that same-day pickup is required in some locations, like New York City. For other locations, please call us to discuss the available options for your move.

While we understand this is sometimes a need, we’re only able to pick up from multiple locations with prior service center approval (additional fees apply). If you have items in multiple locations (like a house and a storage facility), consider consolidating them to one location, or we can set up two separate moves. Please give us a call to discuss your options. 

You can choose from several delivery options on either end of your move. Most customers opt for door-to-door delivery, but you can also load and/or unload at one of our local service centers (and it’s a money-saver). Explore our delivery options in detail.  

We’ll be happy to! Just be sure to check with the property manager ahead of time to find out where we should deliver the trailer or ReloCube, and get permission to leave it overnight. Learn more about moving from a storage unit.

After you reserve your move, we’ll send a Bill of Lading that includes the estimated delivery window on your move day. If an appointment isn’t set when you reserve, the local service center will call to schedule it before your move date. If you need a more specific timeframe or a specific delivery date at destination, ask about U-Pack Guaranteed.

As soon as you’re finished loading and the bulkhead is installed or the ReloCube doors are locked, give the local service center a call. Then once your shipment arrives at local service center at your destination, call them to schedule a delivery appointment. When you finish unloading, simply call them back to scheduled pick up of the empty equipment. In all cases, we recommend calling one day in advance for pickup.

Someone (age 18 or older) must be present at drop-off to sign for the equipment and show the driver where to place it. Though we recommend being there for trailer move pickup (to verify the linear footage), it isn’t required. If you’re moving in a trailer and will not be present for pickup and the trailer is locked, please advise the service center where the key is or provide the lock combination. If we have to cut the lock off, there may be an additional charge.

Absolutely! With U-Pack Guaranteed, you can select a date or specific window of time for equipment drop off or delivery. Give us a call at 888-570-7422888-570-7422 to learn more about  U-Pack Guaranteed Service  options.

U-Pack Guaranteed Service is more than a commitment; it's a promise! We are so confident in our Guaranteed Service that we are willing to back it with a 100% Customer Satisfaction Guarantee.

You can order boxes through major retailers – both in person and online. Visit this page for recommendations on where to purchase packing supplies and locks for U-Pack equipment.  

While you can put your motorcycle or ATV in your U-Pack shipment, our moving trailers are not designed to transport vehicles. Our automobile shipping guide can help you explore your options.

U-Pack only provides storage at one of our service centers in conjunction with a long-distance move. We do not offer on-site storage currently.

There are two places to lock a U-Pack moving trailer: on the door while you’re still loading/unloading and on the bulkhead (divider wall) you’ll install after loading. ReloCube doors have a latch for installing a padlock to keep the contents secure during transit and storage. Learn more about securing U-Pack equipment.

U-Pack recommends a slant of no more than 5 degrees. A simple way to check is to park your car facing uphill on the driveway and open the door. If the door stays open on its own, your driveway is likely flat enough for our equipment. If you’re concerned, call a moving consultant to discuss your options.

If you don’t use the estimated space in the trailer, we’ll adjust your price based on the space used (subject to a five-foot minimum space requirement). You can see the price for using different linear footage on your quote or in your Move Plan. The driver will measure the shipment and write the actual linear footage on the Bill of Lading to determine your final cost.

We offer two different equipment options: moving trailers and ReloCube moving containers. Trailers offer flexible space and plenty of room for larger moves, while Cubes offer ground-level loading and fit into a single parking space.  

Yes! You can fill the entire trailer with your belongings if necessary, and your rate will be adjusted accordingly. If possible, leave enough space for the ramp so it can be delivered with the trailer when you unload.

It’s 28 feet long, 8 feet wide and 9 feet tall (external), and it holds up to 1,944 cubic feet. That means it’s similar in size to a 26-foot rental truck plus another 10-foot rental truck. But you don’t have to use the entire thing — just load into the space you need. Learn more about the trailer size, including capacity and weight limits.  

A bulkhead is a lockable divider wall that separates your belongings from any commercial products we ship in the extra space. You'll lock the bulkhead and keep the key. Read more about the bulkhead. 

The remaining trailer space is filled with commercial freight that’s moving in the same direction as your shipment. Yours is the only household goods shipment in the trailer. You’ll install a bulkhead (divider wall) after you finish loading to separate your belongings from anything else.  

About 6 ReloCubes are equivalent to the space in a full trailer.

Linear footage is used to measure your loading space in the trailer, which impacts your price. A linear foot is a foot (12 inches) in length. Keep in mind that for each foot in length, you have the full width (8 feet) and height (9 feet) of trailer space for loading. Learn more about calculating linear feet. 

For each ReloCube, you’ll need an outdoor-rated lock with a shank at least 2 inches long and 3/8 inches or less in diameter. For the moving trailer bulkhead, you’ll need an outdoor-rated lock with a shank at least 2 inches long and 1/4 inches or less in diameter. See lock examples here.

Yes! A ramp will be provided to help you load belongings into the trailer.

It’s 6 feet long, 7 feet wide and 8 feet tall (external). That makes it the perfect size to hold one room of furnishings but small enough to fit into a standard parking space. Learn more about Cube size. 

Your price is based on the number of ReloCubes you actually use. For example, if you reserve three and only use two, we’ll adjust your price to just two Cubes. 

We can usually deliver more Cubes if you call us, but delivery fees may apply. If you think there’s a chance you’ll need an extra ReloCube, we recommend reserving it just in case. 

It’s easy! You can get a free moving quote online or by calling 844-362-5303. We just need to know some simple details, like your locations and how much you’re moving.

If you’re looking for a lower rate, U-Pack offers multiple options. A moving consultant can help you find the best moving date and see if you qualify for any moving discounts. And don’t forget — since U-Pack charges for the space used, you can reduce how much you pay by packing efficiently and cutting down on the number of items you move.  

If the other equipment option is available, you can toggle between them on your quote to compare prices. If you don’t see the equipment option you want on your quote, there’s a chance it isn’t available in your area at the time. Just give us a call, and a moving consultant will be happy to check.

It’s free to reserve! You can book your move by calling 888-572-7422 or you can reserve online. The only things we need for a reservation are the origin address, a phone number, an email address and a valid credit or debit card (no money is due until moving day!).

In some cases, we may need a little more time to create your quote. If you don't receive it within 1 business day, give us a call and we'll be happy to help.

We recommend reserving as soon as possible because equipment is limited. A reservation guarantees your move date and secures the equipment, and no deposit is required! 

Call U-Pack at 844-362-5303 and we can help!

Click here to view your moving quote online. 

You can make changes to your moving quote online or by calling a moving consultant.

You can change reservation details (like move date or destination address) online or over the phone. Please note that some service changes, like where you’re moving to or from, can result in price adjustments.

To cancel your reservation, please call a moving consultant at 888-572-7422. There is no cancellation fee if the move is canceled more than 7 days from the reserved move date. If you need to cancel within 7 days of the move, a $50 fee applies. If you need to cancel on the same day as the move, a $150 fee applies. 

A U-Pack quote includes the equipment, delivery, transportation, fuel and standard liability coverage. There are no additional charges for taxes or tolls, and there is no down-payment or deposit required. If you have questions about your quote, call the number listed on your quote or email moving@upack.com.

If you see a status that your quote is "under review," it means a moving consultant needs to review the details to provide an accurate price. Your quote will be emailed to you by the next business day. If you don't receive your quote, please call us at 844-362-5303.

If you don’t know your exact address yet, U-Pack can still provide a quote and reserve equipment for your move. Just remember that rates may change depending on your final destination address. Learn more about moving without a forwarding address.

U-Pack quotes are typically valid for 7 days. This means you’ll need to book within that timeframe to lock in the quoted rate. If you need more time, simply reach out to get an updated quote.

U-Pack provides up to 3 business days to load and 3 business days to unload. If you need to adjust the timeframe or live in an area where overnight parking isn't possible, our moving consultants will work with you to find a solution.

With U-Pack, you do the packing, loading and unloading. If you need loading or unloading help, we can refer you to HireAHelper to find a local moving crew. Ask your U-Pack consultant about adding labor to your move.  

U-Pack drivers are only able to help with delivery and pickup of the equipment. If you need loading or unloading help, let us know beforehand and we can help you add labor to your move.

Use quality packing supplies and secure your belonging in the moving equipment to keep them safe. These packing tips and loading tips will help!